Key performance indicators

To ensure continuity and consistency with what we have achieved in the past, once again in this year’s Report we have continued reporting the key performance indicators. Please note that these KPIs do not address the distribution (Italgas) and storage (Stogit) activities, as these companies were only recently acquired. In the table that follows, for each key performance indicator, the target set in 2008 and the result achieved at the end of 2009 are given.

OBJECTIVEKEY PERFORMANCE INDICATORACCOUNTING
BEGINS
2007            2008		TARGETS SET IN 2008RESULTS AS AT 2009
Maintain and expand the company’s various certifications. Number of company certifications. X Obtain OHSAS 18001 certification (employee health and safety) by 2010. Work continued on implementing the system, with the objective to obtain its certification in 2010 being confirmed.
Maintain high staff involvement in training activities. Number of training hours /number of employees. X Maintain an average value of 29 for 2009. Achieve an average value of 36.9 at year end.
Number of participants in training courses/number of employees. X Maintain an average value of 84% for 2009. Achieve a value of 96% at year end.
Reduce injury indices. Injury frequency index (not including commuting accidents). X Reduce the value of the index by 30% over the 2008 value by 2012. Reduction of 2% achieved over the 2008 value.
Apply low-emission combustion technologies to reduce emissions of nitrogen oxides in existing stations and to install new low-emission gas turbines. Hours of DLE turbine operation/total hours of turbine operation. X Reach 80% by 2011. Reached 74.4 % in 2009, in line with what was set.
Average nameplate NOx emissions, turbine/total installed turbine power. X Reach 7 mg/(Nm3*MW) by 2011. Reached 7.64 mg/(Nm3*MW) in 2009, in line with what was set.
Continue with programmes for containing emissions of natural gas. Index of Natural Gas Emissions for natural gas transmission/sent into network. X Reduce the index value achieved in 2008 by 10% by 2012. Achieved index value of 0.053% (indicator in line with 2008).
Create value for the shareholders and the community. Percentage of floating capital of investors encountered. X Reach 40% by 2012. A 34% value was achieved at year-end.
Number of meetings with socially responsible investors. X Meet annually with at least 1/3 of the socially responsible investors registered in the shareholding structure during the 2009-2012 period. Met 35% of socially-responsible investors registered in the shareholding structure.
Maintain a constructive relationship with stakeholders: Suppliers. Value of contracts assigned by means of electronic negotiation/ value of contracts assigned. X Maintain the value of the index at 85% for 2009. A 94 % value was achieved at year-end.