An organisation’s success must necessarily depend on responsible attitudes and demeanours that are characterised by fairness and business ethics. Respect for employee health and safety (employees satisfaction), for the environment (community satisfaction), and quality of service (customer satisfaction), are integral parts of these forms of conduct. For this reason we have adopted specific management systems that help us to handle and manage these topics. The standards that govern management of these issues are OHSAS 18001 (health and safety of employees), ISO 14001 (environment) and ISO 9001 (quality).
The table gives the certifications obtained for the various management systems and the accreditations of some laboratories.
| COMPANY | ACTIVITY | TYPE |
| Snam Rete Gas |
Compressor stations (11 plants) |
ISO 14001 |
| Snam Rete Gas |
Gas pipeline network (8 districts, 55 maintenance centres, 31,556 km of pipeline) |
ISO 14001 |
| Snam Rete Gas |
Dispatching of natural gas |
ISO 9001 |
| Snam Rete Gas |
Natural gas metering service for the transmission network and management of the design and construction of metering plants |
ISO 9001 |
| Snam Rete Gas |
Analysis laboratory |
ISO 17025 (SINAL) (SIT) |
| Snam Rete Gas |
Metallurgical laboratory |
ISO 17025 (SINAL) |
| STOGIT |
Company |
ISO 14001 |
| STOGIT |
Natural gas accounting and metering service |
ISO 9001 |
| GNL Itala |
Regasification terminal |
ISO 14001 |
| ITALGAS and Napoletana Gas |
Company |
ISO 14001-ISO 9001-OHSAS 18001 |
| ITALGAS |
Measurement laboratory |
ISO 17025 (SINAL) (SIT) |

In 2009 all necessary actions were put in place to maintain and renew the existing certifications. In total 239 audits were carried out, conducted both by specialist in-house personnel and by external companies.
The certification of the environmental management system and of the gas compressor stations was extended, under the UNI EN ISO 14001 standard, to include the new station in Poggio Renatico (FE), and certification was obtained for the quality management system under the UNI EN ISO 9001 standard, “Provision of the service of metering natural gas injected into and withdrawn from the Snam Rete Gas transmission network in Italy. Management of the design and construction of natural gas metering plants.”
Work progressed on obtaining certification for the Snam Rete Gas employee health and safety management system under the OHSAS 18001 standard. Specifically, an internal workgroup has been set up and tasked with updating the existing management system, beginning with a Gap Analysis conducted by an external consultancy company. It is expected to achieve the goal of certification by the end of 2010.