We have always devoted particular attention to the relationship with our customers, to satisfy the various requests deriving from the evolution of the gas market. We do this by monitoring the needs and by introducing new tools and procedures to facilitate access to our services.
| APPLICATION NAME |
REFERENCE ACTIVITIES |
DESCRIPTION |
| Virtual Trading Point |
Transmission and regasification |
Point of contact between demand and supply at the service of the customers, enabling bilateral transactions between trading operators of discrete lots of natural gas. At the close of the daily trading session, it automatically settles the net balance of transactions performed by each customer. |
| Capacity Portal |
Transmission |
Management of contractual processes both for booking (effected by Snam Rete Gas to its customers) and for transactions (exchanged between the customers themselves) of transmission capacity. |
| Allocation and measurement system for provision and injection |
Storage |
Management of operations and commercial activities. Enables the real-time sharing of gas allocations and of the “warehouse” trends of customers and verification of transactions carried out between customers. |
| Storage Trading System |
Storage |
Management of trades of gas and of capacity between customers |
| Gasoline and Application to Application |
Distribution |
Communications tools that make it possible for customers to manage distribution service requests and their outcomes. |
This year we have made every effort to make available as much transport capacity as possible in order to guarantee allocations to all customers requesting capacity, by building new infrastructure. These works have enabled an increase in transmission capacity at the entry points of around 14%, going from 321 million cubic metres/day at the beginning of the thermal year 2008/2009 to 365 million cubic metres/day at the beginning of the thermal year 2009/2010.
We carried out all requests for connection of new delivery and redelivery points received from consumers of gas for industrial use, distributors of gas in city pipeline networks, automotive, thermoelectric plants, operators of regasification terminals, and producers of gas from fields located in Italy, and we have observed all the conditions specified in the connection contracts stipulated with our customers.
The operations and commercial activities are carried out using increasingly advanced computer systems, with applications that also run on web-based systems, and these also allow a high degree of automation in managing the various different contracts. These systems are implemented on a case-by-case basis to improve communication with customers. In this way we meet the terms of the resolutions issued by the Italian Electricity and Gas Authority, which regulates our services.
One of our objectives is to support our customers in the careful and rational use of energy, because we believe that energy efficiency is an opportunity to be grasped not only to reduce costs but also to increase environmental sustainability. For this reason, in 2009 we promptly responded to the needs for a flexible gas system in recent winter months by adopting tailor-made procedures in applying emergency measures ordered by the Ministry of Economic Development and the Italian Electricity and Gas Authority in order to cope with emergency weather events. Amongst these are the procedures tied to the curbing of consumption by end industrial customers connected to the transmission and distribution networks. All the related forms are published on the Snam Rete Gas website and all necessary information is provided to the parties involved.
| TRANSPORT |
REGASIFICATION |
STORAGE |
DISTRIBUTION |
No. Customers
70 |
No. Customers
6 |
No. Customers
56 |
No. Customers
138 |
Gas transmitted
76.9 * 109 m3 |
LNG received
2.1 * 106 m3 |
Gas moved
16.52 * 109 m3 |
Gas distributed
7.54 * 109 m3 |
Transport Capacity
365 * 106 m3/g |
Regasification Capacity
12 * 103 m3 GNL/g |
Storage Capacity
8.9 * 109 m3 |
Nr. Concessions
1,441 |